- 👋 Course Overview
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Welcome! 1 min
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Objectives 1 min
- 🪴 Cultivation
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The roots of customer success 2 min
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Tending the customer journey 3 min
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Doing the work 2 min
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Monitoring health 1 min
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Measuring crop yield 2 min
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Knowledge check 5 min
- 👏 Course Wrapup
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Review 1 min
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Next Steps 1 min
Customer success 101: Harvesting lifetime value
Are you new to customer success? Explore the “farming” foundations of the CS landscape in the post-sale customer journey. Learn principles of programs and playbooks, customer health, and common business metrics every CSM should know.
Here's what to expect in this course:
- Estimated time is 17 minutes
- You may start and stop at anytime.
- Completion of all modules in this course awards you an official Creator Campus badge: Customer success 101: Harvesting lifetime value