Transcript

In this video, we’ll configure the Revenue Center settings. As an admin, you’ll learn where to find revenue configuration options and see examples for each setting.

Revenue Center is automatically configured and available to all users with access to the Executive Console. When logged in as an admin, you’ll have additional options to configure settings for everyone. (You can also find these options within Global Settings.)

The first setting is to define the time period within the Revenue center that everyone will use–either monthly or quarterly. For example, here we’re looking at March and can go back to February or forward to April, whereas here we’re looking at Q1 and can go back to Q4 or forward to Q2.

Next, decide how the Revenue Center calculates churn, either by using the Starting ARR or Renewable ARR. For example, let’s look at January. The starting ARR refers to the total of ALL accounts that had a contract start date prior to that period. The total ARR for these 43 accounts is 3.1 million: Given that we lost an account that month, our churn analytics take into account the 86K out of the total 3.1 Million.

But, if we calculate churn based on the Renewable amount, we look at the contract value for only those 4 accounts, the total of which is 318 thousand: Therefore, the churn analytics take the 86K loss out of the total 318 thousand.

Next, choose how you represent customer contracts: Annual or Monthly Recurring Revenue. Remember, this preference should correspond to a consistent measurement for contract value that we discussed earlier.

For your renewals, let Totango know how you’d like to handle accounts with no renewal dates. Remember, if you offer monthly subscription contracts, having no value for renewal date is expected, and you can just have Revenue Center ignore the attribute and just treat them as renewables every month. Alternatively, you can have Revenue Center notify you if you are expecting accounts to have a contract renewal date so that you can fix it for accurate forecasting.

Account Hierarchy allows you to choose from 3 options for applying forecasting: Any account type that has a contract value, is a specific account type, or the overall company. We’ll explore forecasting in another video.

Lastly, you can add up to two account-level attributes to filter the team view dashboard, in addition to My Accounts and All Accounts. For example, we can add the customer journey stage and Industry to filter Revenue Center views to show us our accounts in the Insurance industry who are in Adoption. These filters also apply to the Breakdowns and Trends views.

If you’ve made any changes to settings, as soon as you click Save, they will be available in the Revenue Center for all users. In the next video, we’ll look at maintaining accurate data within the Revenue Center.