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Understanding how your customers are using (or not using) your product helps you plan and personalize your next steps.

Totango SuccessBLOCs include best practices, automation, and metrics that matter at every point in your customer journey.

The Drive Product Adoption SuccessBLOC analyzes your customer’s product and license usage to identify expansion opportunities and get users back on track when adoption dips.

Once configured, you can:

• Use weekly value reports to keep your product top-of-mind and highlight usage (or lack thereof)
• Re-engage key contacts that have stopped using your product
• Celebrate milestones for high license utilization and identify expansion opportunities

This SuccessBLOC relies on consumption metrics and product instrumentation data brought into Totango, such as:

• Licenses, track number of purchased licenses so that you can view trends for utilization
• And top modules used so you can keep a pulse on utilization of core features.
• Enabled Users and retention rates, analyze percentages of active users on a daily or weekly basis

“Drive Product Adoption” by Totango: Ensure product use and help unlock additional value by personalizing your customer’s product adoption experience.